Privacy & Data Protection
This Privacy Policy explains how we at Spinzilla collect, use and protect the personal data you provide when using our site and services. We value your privacy and set out below the categories of information we process, why we process it, how we keep it secure and the choices you have about your data.
Types of data we collect
We collect a range of information needed to provide and improve our services. This includes personal details, technical data and transactional records.
Personal data
This covers information you give us when you register or contact support, such as your name, date of birth, email address, postal address and verified identity documents. We also hold account credentials and communication preferences.
Technical data
We collect device and connection information, such as IP address, browser type, operating system, device identifiers and basic location data. We also log activity on the site to help diagnose issues and improve performance.
Transactional data
Transactional records include deposits, withdrawals, game activity, payment method details and any correspondence about payments or disputes. We keep the minimum payment information needed to process transactions and comply with applicable checks.
How we use your information
We use personal data to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Technical and activity data help us maintain the service, improve reliability and personalise your experience. We only process data where we have a lawful basis, for example to perform a contract with you or to meet our legal responsibilities.
Data protection practices
We protect information using industry-standard measures such as encryption, access controls, secure storage and staff training. Access to personal data is restricted to authorised personnel and trusted third-party providers who act on our behalf. We review our security arrangements regularly.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, understand site usage and deliver relevant messages. Cookies are used for essential functions, performance monitoring, functionality and marketing. You can manage cookie preferences through your browser or account settings, but disabling certain cookies may affect site features.
Information sharing and third parties
We share data with service providers who support payments, hosting, analytics, identity verification and fraud prevention. We may also disclose information to comply with legal obligations or to protect rights and safety. Third parties act under contracts that require appropriate protection of your data.
User rights
You have rights to access, correct and in certain circumstances delete your personal data. You may also object to or restrict processing and request a copy of your data in a portable format. Some rights may be limited when we must retain information for legal or compliance reasons.
Access, correction and deletion
To exercise your rights, contact our team at [email protected]. We will verify your identity before responding and aim to reply promptly. If we cannot comply fully we will explain the reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or your account. Please review this page periodically to stay informed about how we handle your information.